Terms of Service

Effective [Effective date]

These Terms of Service ("Terms") govern your use of Med Pro Housing (the "Service"), operated by [Company legal name] ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What the Service is, and what it is not

Med Pro Housing is an online listing service. It lets property owners and managers ("Hosts") advertise furnished rentals and lets healthcare professionals and other people looking for housing ("Renters") search those listings and message Hosts.

We are not a landlord, real estate broker, property manager, or party to any rental agreement. We do not own, inspect, or manage properties. We do not collect rent or deposits, and we do not guarantee that any listing is accurate, available, safe, or legal, or that any user is who they claim to be. Any lease or payment is solely between the Host and the Renter.

The Service also offers tools to arrange a stay: booking requests, listing calendars, tour scheduling, a lease template with electronic signatures, and links to outside screening companies. These tools help Hosts and Renters reach and record their own agreement. Using them does not make us a party to that agreement.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• Give accurate information and keep it current. Each account is for one person.
• Keep your password, authenticator app, and recovery codes confidential. If you sign in with Google or Apple, keep that account secure too. You are responsible for activity on your account. Tell us right away at [support email address] if you suspect unauthorized use.
• Choose the right account type. Host accounts list properties. Renter accounts contact Hosts.

3. Verification and review are limited

We confirm that you control your email address and, if you add one, your phone number. Renters may submit professional license details, which we compare against public licensing sources at one point in time. Any user may verify a government ID through our provider, Stripe. A "verified" or "ID verified" badge means only that the check passed when it was done. It is not a background check, credit check, or endorsement.

We may review listings before they appear in search. That review looks for obvious problems. It is not an inspection and does not confirm ownership, condition, or legal compliance.

4. Host responsibilities

• You own the property or are authorized in writing to rent it.
• Your listing is accurate: real photos of the actual unit, the true monthly price and any required fees, and current availability.
• You follow every law that applies to you and the property. That includes fair housing laws (see our Fair Housing Policy), landlord-tenant law, short-term and mid-term rental rules, zoning and HOA rules, licensing and permits, safety codes, and taxes.
• You handle your own leases, deposits, and tenant screening, and you apply your criteria consistently and lawfully. If you use consumer reports, you comply with the Fair Credit Reporting Act.
• You do not change the terms, the property, or the price after a Renter commits ("bait and switch").

5. Renter responsibilities

• Verify the property and the Host before you pay anything or sign anything. Read our safety tips.
• Give Hosts truthful information about yourself and your stay.
• Follow the lease and house rules you agree to.

5a. Booking requests, leases and electronic signatures

• A booking request asks a Host to reserve dates. When a Host accepts, the dates are marked as booked and the Renter receives the address and check-in details. The Host and Renter are responsible for agreeing on the final terms, the lease, and any payment, which are made directly between them.
• Cancellations of an accepted booking are between the Host and the Renter and are governed by their lease. Cancel through the Service as early as you can so the dates free up.
• The lease template is provided for convenience, as is. It is not legal advice and may not meet the requirements of your state or city. Review it, change it as needed, and consider asking a lawyer before you sign.
• When you sign a document electronically through the Service, you agree that your typed name is your signature and has the same effect as a handwritten one. We record the names typed, the time, your IP address and browser, and a fingerprint of the document, and we email both people a copy. You can ask the other person for a paper copy to sign instead.
• Background and credit checks are done by an outside screening company on its own website, under its terms. We do not receive, store, or see the reports. Hosts who use consumer reports must comply with the Fair Credit Reporting Act and fair housing law, including giving any required adverse action notices. Renters should never pay a Host for screening; pay screening fees only on the screening company's own website.

5b. Reviews

After a stay starts, the Host and the Renter can review each other. Reviews must be honest, based on your own experience of that stay, and free of personal information, discrimination, threats, or offers of anything of value in exchange for a review. Reviews are published when both people have written one, or 14 days after the first. We do not verify reviews and may remove ones that break these Terms, but we do not remove reviews just because they are negative. Hosts may post one public response to each review.

6. Prohibited conduct

You may not use the Service to:

• post discriminatory listings or messages, or refuse, steer, or treat people differently in violation of fair housing law;
• post fake listings, list a property you are not authorized to rent, or attempt fraud, phishing, or scams, including asking for payment for a property the Renter has not been able to verify;
• harass, threaten, or abuse anyone, or post hateful or sexually explicit content;
• send spam or unsolicited commercial messages, or recruit users for other services;
• scrape, copy, or collect data about the Service or its users, or interfere with its security, rate limits, or operation;
• impersonate anyone, post someone else's personal information, or break any law.

7. Your content

You keep ownership of the photos, descriptions, and messages you post ("Content"). You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, resize, display, and distribute your Content to operate, improve, and promote the Service, for as long as it is on the Service and for a reasonable period in backups afterward. You confirm you have the rights to post it. We may remove Content at any time.

8. Messages

Housing alerts and saved searches send you emails when new listings match. You can stop them with the link in any alert or in Account settings.

Text messages. If you add a mobile number and turn on text alerts, we send texts about new messages, booking requests, and other activity on your account. Message frequency varies. Message and data rates may apply. Reply STOP to stop texts and HELP for help. Consent to texts is not a condition of using the Service. We also text one-time verification codes when you add a number. Carriers are not liable for delayed or undelivered messages.

Push notifications. If you turn them on for a device, we send notifications about the same activity to that device. You can turn them off in Account settings or your device settings.

Housing requests you post are shown to signed-in Hosts, with your first name, profession, verification badges, and the details you enter, so they can offer you a place. Hosts reach you only through messages on the Service.

We store messages so the Service can deliver them. We use automated checks to warn users about common payment scams, and we may read messages that are reported to us or that we need to review to investigate fraud, abuse, or legal requests.

9. Fees for Hosts

• Renters use the Service free of charge.
• Hosts pay for a yearly plan: $199 a year for up to 5 live listings (Starter) or $399 a year for up to 20 live listings (Pro), or the price shown at checkout. Fees are billed in advance through our payment processor, Stripe, and renew automatically each year until you cancel. Hosts who signed up for an earlier per-listing monthly subscription keep that subscription until they cancel it.
• Upgrading to a larger plan takes effect right away, and Stripe charges the prorated difference for the rest of the plan year.
• You can cancel at any time in the billing portal. Cancellation takes effect at the end of the current billing period, and your listings then leave search.
• Fees are non-refundable, including for partial periods, except where the law requires otherwise. If a payment fails, your listings are hidden until payment succeeds.
• We will give you at least 30 days' notice of a price change. You are responsible for any taxes that apply to your fees.
• If we remove a listing because it broke these Terms, we do not have to refund fees already paid.
• Boosts are optional one-time purchases that show a live listing above others in search results and in Featured homes on our home page, labeled "Featured", for the number of days you buy. A boost does not renew. Boosts bought for the same listing run one after another. The days count down even if you hide the listing, and a boost ends early if we suspend the listing for breaking these Terms.
• Featured placement is an optional extra monthly subscription that shows a live listing above others in search results, labeled "Featured". It ends if the listing stops being live.
• Neither boosts nor featured placement change our review rules or guarantee views or inquiries. When several homes are featured in the same area, they take turns at the top. Boost fees are non-refundable once the boost has started, except where the law requires otherwise or we choose to refund one.
• Promotions and free trials apply only as stated in the offer, cannot be combined unless the offer says so, and have no cash value.

9a. Referral program

Hosts can share a referral link. When a new host signs up through it and publishes their first paid listing, the referrer receives account credit equal to the amount shown in their dashboard, applied to future invoices. Credits have no cash value, cannot be transferred, and are not earned for referring yourself or accounts you control. Referrals must not be sent as spam. We may change or end the program, and withhold credits obtained through abuse.

10. Suspension and termination

We may refuse, hide, or remove any listing, and suspend or close any account, if we believe it breaks these Terms, creates risk for other users, or exposes us to legal liability. You may delete your account at any time from your account settings. Hosts must cancel active subscriptions first.

11. Third-party services

The Service relies on third parties, including Stripe for payments and identity checks, an email delivery provider, Twilio for text messages, Google and Apple for sign-in, the browser and phone makers' push notification services, a map tile provider, a routing provider for drive times, screening companies we link to, and public hospital data from the U.S. Centers for Medicare & Medicaid Services. Their terms and privacy policies apply to your use of their services.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Hospital distances are straight-line estimates, drive times are typical estimates that do not account for traffic, cost estimates are based on what Hosts enter, and hospital information comes from public sources that may be out of date.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM A RENTAL, A PAYMENT, OR A DISPUTE BETWEEN USERS. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR $100.

14. Indemnity

You will defend and indemnify us against claims, losses, and expenses, including reasonable legal fees, arising from your Content, your listings or rentals, or your breach of these Terms or the law.

15. Disputes and governing law

Before filing a claim, contact us at [support email address] and give us 30 days to try to resolve it informally. These Terms are governed by the laws of the State of [State], without regard to conflict-of-laws rules. Any dispute that is not resolved informally will be decided in the state or federal courts located in [State], and you consent to their jurisdiction.

16. Changes

We may update these Terms. If a change is material, we will notify you by email or on the Service before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

17. Contact

[Company legal name]
[Company mailing address]
[support email address]